As of 2022, the client "Ride Share" does not use 4th generation devices anymore. Please refer to Basic troubleshooting article here.

--------------------------------------------------------------------------------------------

Rideshare calls and asks to restart device. Most likely the reason is because they can not lock or unlock the vehicle doors.
In this situation you need to reset DOUT status.

To solve the issue, send command: pass setio 1,1
​The command resets DOUT statuses without resetting the device.
​Bellow are a couple of examples for responses to the sms message: