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Knowledge Articles (Internal base)
Knowledge Articles (Internal base)

General articles for Internal base

Intercom usage
TT2/Admin Panel (Internal)

TT2/Admin Panel (Internal)

Sent-Geo "Unknown device" error
Remember me button
How to create virtual trailer (Support)
Tacho support requirements to have activated in TT2
TrustTrack Mobile APP - how to reset domain
Tachograph troubleshooting - Download stays at Pending state
LCM objects creation process for ITMobile/ Fleet Complete
Incorrect/not precise house numbers on TT2 Trips history module (internal)
How to translate OnTrack Go app
Inspection report (internal)
5th Gen Device does not connect to DMP
5th Gen Device does not connect to DMP
Stuck fuel module recalculation
Unnamed roads in TT2
How to get server logs
How to update/check status of Extender for HCV5 Lite/Pro5 Lite devices? (internal)
Tachograph troubleshooting - Validation error
Tachograph troubleshooting - Log collection
Tachograph Troubleshooting - Basic Checklist (Support version)
Tachograph troubleshooting - Device communication error
Enabled inputs in object settings are not shown in TT2
Jump appears in History module but not in Analyse by Coordinates
Journey App (internal)
SIM card creation error: Phone is already taken
Creating an api key for the web user (with or without admin rights) and for the service provider (LCM)
Object termination/pausing (end users)
Mobile TrustTrack2 App (for Android/Apple)
How to check deletion date of a TT2 object
Pending delete functionality
Only for EU. Deactivation process: eToll, HuGo, Sent-Geo
Tachograph troubleshooting - Validation error files download
Remember password in IOS solution
How to set ignition detection for TT2 object
How to activate/stop location address feature in Trips history?
How to transfer clients, cards and assignments to a new version of the Tacho app
Trailer assignation solutions in TT2
How to check if SMS limit is reached
How to connect to Ruptela's Tacho File Viewer Remote PC
Webuser cannot login (duplicate username)
How to enable Astrata integration service
New TrustTrack features activation for clients
Fuel consumption sources and settings
Data protection in TT2
How to add/remove payment plan for Service Provider?
How to manage Webuser roles?
How to translate TT2 to my own language?
How to convert a configuration file?
How to add already sold devices into DMP?
How to create a new Client & User account in DMP?
How to enable/disable/check status of DMP?
FAQ: Billing logic in LCM, TT2 and ERP
How to check object settings modification history?
Tachograph troubleshooting - Lisle Design company card racks download errors
Tachograph troubleshooting - Lisle Design company card rack does not detect or recognise cards
How to unsubscribe a client from Ruptela newsletters (MailerLite)?
How to enable/disable HU-GO functionality?
How to create an access to documentation portal for a Client?
How to configure Tachograph app for the client
What to do when Car wires does not match Installation instructions pictures (LCV/OBD)
How to check and confirm that the process of downloading DDD files from the tachograph was successful
Requirements for the correct successful download of tachograph .DDD files.
How to check an object transfer history
How to create new DMP client or user and set role [OUTDATED]
Map options in TT2 and OnTrack
How to verify if the SP correctly configured DNS Record A, DKIM and SPF
Service Provider API
No signal status despite records being received recently
Troubleshooting devices with high data consumption
Webuser cannot reset password
How to add new hardware and template to the Hardware list of a Service Provider LCM
How to create multiple SIM cards from file in LCM
Flespi Troubleshooting
Basic Troubleshooting: No data is received from device
Basic troubleshooting via Raw Data
How to move an object from one client to another (Internal)
How to add HW type options to a Service Provider LCM account
[OBSOLETE] How to get DDD file when VALIDATION ERROR occurs
SMS and Object reports in TT2 admin panel (Support only)
How to match related fields from different spreadsheets (VLOOKUP)
How to get RAW HEX data log from our JAVA server
How to check if SSL certificate is valid
Integration with the RNIS (РНИС) system
How to activate Sent Geo
Trace5 names
How to update device's firmware (FW) via LCM
Configuration of Fuel level input from FLS in object settings
Configuration of CANBUS inputs in Object Settings
Trip history cannot be loaded
How to create SIM card in LCM
How to connect to Client's computer using TeamViewer
Checking the correct operation of eToll
How to rename TT2 parameters (inputs) via LCM
Temperature sensor values are showing 200ºC or more in TT2
Get Payment Plant for all objects under a Service Provider
How to activate/suspend Service Provider access to LCM
Get device configuration file (request cfg) from device via LCM
Get device configuration file from LCM database
How to get device configuration remotely (general)
IO parameter names
How to set client's SMS notification limit
SMS alerts from TT2 events are not received
How to create a temporary password for the webuser manually
How to grant access to TT2 Admin Panel to clients
How to activate HCV Routing and Tasking Solution for Clients
Stuck or jumping mileage data on Mercedes Benz Actros
How to enable Raw Data in TT2
No satellites: antenna issues and interferring devices (road tax devices)
Fuel consumption troubleshooting
Device not sending data due to stuck pending DCS commands
How to block/unblock Service Providers' end users access to TT2
How to add a client to Ruptela newsletters (MailerLite)?
How to rename a TT2 object
How to delete objects
How to activate Tacho Support via LCM
How to rebrand Service Providers TT2 domain
Troubleshooting of Fuel tank report module (Internal)
How to register UVS repairs
Recalculation of inputs in object settings
How to update device's configuration (CFG) via LCM
Get device factory configuration file via GrandToolAdmin
Tachograph troubleshooting - Authorization error
How to create multiple objects from file in LCM
How to create Standard or Lite LCM account
HW only

HW only

How to check Siemens VDO tachographs compatibility with Tco4-HCV devices?
How to check Stoneridge tachographs compatibility with Tco4-HCV devices?
Trace5 in failure mode (red LED)
Hidden features of the Advanced Configurator
Serial number Decoding
Problems with VDO tachographs and Authorization errors (Company card expired errors 0x71 0x01 0x01 0x80 0x0C/0x0E/0x10)
Omnicomm Analog sensors support
Tacho training presentation
GSM st: 0 not registered, ME is not searching for network
CAN LCV/HCV mileage stops updating (CAN value filter)
Mechatronics Fuel Level Sensors support with Ruptela devices
Tacho state changes between 1 and 0
Modem AT commands datasheeds
Tachograph troubleshooting - Terminal log interpretation
Troubleshooting SMS commands via log
Tachograph troubleshooting - Client checklist template
Reading data via Transparent channel - basic troubleshooting and general information
Device GNSS location accuracy/radius (Horizontal positional accuracy)
DMP - AWS(MQTT) protocol
Unlock trackers using a code (remotely via SMS or by physically connecting to a laptop/PC)
Decryption (parsing) of information sent by the tracker to the server in its original form.
Car wires does not match Installation instructions pictures (LCV/SM5 devices)
1-wire temperature sensor marking via SMS
Telia coverage Ruptela HW/SP
Tachograph troubleshooting - Server log interpretation
How to decode received iButton ID from Raw data
Additional explanation of TCO and TCO_CAN parameters
How to check Sent-Geo export data
Basic Teltonika devices configuration
1-Wire temp sensor Calibration certificate
RFID card, magnetic card, iButton ID variations
How to perform a tablet factory reset (Samsung KNOX)
Fuel tank report parameters
Tachograph troubleshooting (general)
How to identify modem revision (model and FW)
Tacho file is incomplete / does not show activities
How to find Certificates for Ruptela devices?
Vehicle wires does not match Installation instructions pictures (Truck/HCV)
Device Communication Protocol
Camera snapshot date conversion
SMS commands for 3rd generation devices
How to device troubleshoot locally (GNSS, power, LED)
Checking device connection settings via Advanced mode
Device's critical processes info
How to get terminal logs (general)
How to get terminal logs remotely
TCO4-HCV HOT FIX and new Hardware version
How to configure record sending order
How to interpret terminal logs
Bootloader sign list
Wialon (Gurtam) IP/Port configuration for Ruptela's device
How to get most of the parameters from OBD Solution (Different OBD Solution connection and configurations)
How to get as much as possible data from Light vehicle with OBD and LCV solutions. (Double OBD and LCV Solution)
Recommendations for new Installations and Check Process (Tacho)
How to identify HW model remotely (general)
How to identify HW model via ERP
Configuring "Postman" to work with eToll activation.
Device Center troubleshooting
eToll activation
Configuration password has been lost
How to remove security features (locks) of devices (general)
How to remove security features (locks) via SMS (LCM)
How to remove security features (locks) using the Advanced Configurator
How to modify device configuration by SMS (setcfg command)
Connectivity issues in Africa
How to change extension for multiple CFG files in bulk
How to check SIM state in bulk in Tele2 portal
How to check SIM state in bulk in Telia portal
How to check SIM state in bulk in Vodafone portal
GPRS status is 0
How to remove security features (locks) via GPRS (LCM)
Tacho status 0 / No tacho support
Geofencing IO parameter decyphering.
Two servers operation logic
How to send SMS commands via GPRS
How to identify HW and FW version by SMS command
Remote commands are not reaching the device.
Technical Support Training

Technical Support Training

CAN connections and configurations
Rule for ticket split
Public holiday policy for Support
Vodafone - How to check who did action with SIM
Telefonica SIM cards status change
Telefonica SIM cards states
New Feature Estimation process
CFG tool - checking CFG or DIFF files (SP)
RMA for LATAM and Mexico
How to deal with Onboarding tickets?
New Eco drive configuration
Technical support specialist Training plan (End-users)
Timeline of the Technical support specialist Training plan (End-users)
Knowledge articles for common solutions (End-users)
Work processes, rules, guidelines (End-Users)
Internal systems used in daily work of Technical support specialist (End-users)
Mobile Apps (End-Users support training)
How to deal with commercial inquiries?
Understanding Ruptela device protocol (End-users)
Advanced troubleshooting (collecting Device log) (End-users)
TrustTrack integrations (End-users)
TT2 Admin panel (End-users)
Advanced functionalities in TrustTrack Admin panel (Locator Control Manager) (End-users)
Preparing the device configuration to enable functionalities (End-users)
Installations (End-users)
Device Center and Advanced configurator (End-users)
Device configuration (End-users)
Device firmware (End-users)
Basics of TrustTrack Admin panel (Locator Control Manager) (End-users)
TrustTrack user interface (End-users)
Software solutions (End-users training)
Ruptela Devices and Accessories (End-user support trainining)
Usage cases of Documentation for End-user clients