Skip to main content
All CollectionsKnowledge Articles (Internal base)ZenDesk
Assignation APP- Round Robin management
Assignation APP- Round Robin management
Albert Basiul avatar
Written by Albert Basiul
Updated over 7 months ago


When Agent will be Out Of the Office (OOO) At the end of his working day should set the status to "Unavailable".

mceclip0.png

When Agent is coming back status should be set to "By Schedule"

mceclip1.png

Note: You don't net change status each time when you finish your shift, only for vacation or sick leaves, when you will be OOO.

Did this answer your question?