ZenDesk
HUGO - CargoTrack notifications on Hugo service
Round Robin application
Assignation APP- Round Robin management
Live chat work instruction
How to review the Knowledge required ticket list
RMA
Basic sources of documentation for solving a ticket
How to create a user for a new Ruptela / Linqo employee
How to block Ruptela employees
What information can be shared with End-user clients
Ticket distribution and solving instructions for beginners
Useful apps for Ruptela Technical Support team
Template for troubleshooting article creation
Template for how-to article creation
How to set client's language
ZenDesk help and training materials
Notification texts
Zendesk ticket statuses explained
SLA explained