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Please use the following guide and associated ones:

<a href="https://ruptela.atlassian.net/wiki/spaces/Stuff/pages/544276554/Best+practices+for+incident+handling" rel="nofollow noopener noreferrer" target="_blank">https://ruptela.atlassian.net/wiki/spaces/Stuff/pages/544276554/Best+practices+for+incident+handling</a>

Ticket distribution and solving instructions for beginners

FMS documentation

Jira

Confluence

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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