Description:
Recommended when getting the device factory configuration file (the one it was shipped to the customer with) is critical, and other methods are impractical.
Required information:
IMEI or Sales Order |
|
Required tools:
Name | Download link |
GrandToolAdmin (version 1.53 or higher) | Ask a colleague. |
FortiClient VPN | Ask your manager |
Steps:
1- Get the current version of GrandToolAdmin from one colleague.
2- Connect to Ruptela VPN.
3- Run GrandToolAdmin_XX.XX.XX.exe by double clicking on it
4- Search by IMEI or OrderID. In this example we use IMEI 862549040421219
5- Click on the Order ID and then on Open Order.
6- A pop-up will appear with the following information:
Order ID: ID of the commercial order this device belonged to.
Device type: Model name plus HW ID.
FW version: FW version the device was shipped with.
CFG tag: button to download the configuration file.
Lock info: Locks the device was shipped with: APN; IP; Port.
7- Click on the button besides CFG tag.
A download pop-up will appear, the file name is the OrderID:
8- Save it and close the application.