Linqo

Main article: <a href="https://intercom.help/linqo-uab/en/articles/9318056" rel="nofollow noopener noreferrer" target="_blank">Tachograph troubleshooting (general)</a>

Authorization error is being displayed when trying to download DDD files from the tachograph. This happens because authorisation to download the file, either Driver of Tacho, which is gotten from the Company card, failed to be obtained for some reason.

Background information (Documentation sources):

<a href="https://doc.ruptela.lt/display/AB/Automatic+DDD+file+download" rel="nofollow noopener noreferrer" target="_blank">Automatic DDD file download</a>

<a href="https://doc.ruptela.lt/pages/viewpage.action?pageId=37683326&amp;preview=/37683326/39715249/EN%20Tachograph%20Solution.pdf" rel="nofollow noopener noreferrer" target="_blank">Tachograph solution</a>

- <a href="https://doc.ruptela.lt/display/AB/Automatic+DDD+file+download" rel="nofollow noopener noreferrer" target="_blank">Automatic DDD file download</a>
- <a href="https://doc.ruptela.lt/pages/viewpage.action?pageId=37683326&amp;preview=/37683326/39715249/EN%20Tachograph%20Solution.pdf" rel="nofollow noopener noreferrer" target="_blank">Tachograph solution</a>

1- Perform the basic troubleshooting steps: <a href="https://intercom.help/linqo-uab/en/articles/9317893" rel="nofollow noopener noreferrer" target="_blank">Tachograph Troubleshooting - Basic Checklist (Support version)</a>

1.1- If client is using Lisle Card reader, refer to: <a href="https://intercom.help/linqo-uab/en/articles/9317934" rel="nofollow noopener noreferrer" target="_blank">Tachograph troubleshooting - Lisle Design company card reader</a>

2- Collect a terminal log: <a href="https://intercom.help/linqo-uab/en/articles/9317892" rel="nofollow noopener noreferrer" target="_blank">Tachograph troubleshooting - Log collection</a>

See also: <a href="https://intercom.help/linqo-uab/en/articles/9318036" rel="nofollow noopener noreferrer" target="_blank">Tachograph troubleshooting - Log interpretation</a>

- See also: <a href="https://intercom.help/linqo-uab/en/articles/9318036" rel="nofollow noopener noreferrer" target="_blank">Tachograph troubleshooting - Log interpretation</a>

3- Collect a server log: <a href="https://intercom.help/linqo-uab/en/articles/9317888" rel="nofollow noopener noreferrer" target="_blank">How to get server logs</a>

See also: <a href="https://intercom.help/linqo-uab/en/articles/9318047" rel="nofollow noopener noreferrer" target="_blank">Tachograph troubleshooting - Server log interpretation</a>

- See also: <a href="https://intercom.help/linqo-uab/en/articles/9318047" rel="nofollow noopener noreferrer" target="_blank">Tachograph troubleshooting - Server log interpretation</a>