Main article: Tachograph troubleshooting (general)
Description of the issue:
The error is related to communication between the device and server:
Background information (Documentation sources):
Troubleshooting steps:
1- Perform the basic troubleshooting steps: Tachograph Troubleshooting - Basic Checklist (Support version)
1.1- If client is using Lisle Card reader, refer to: Tachograph troubleshooting - Lisle Design company card reader
2- Collect a terminal log: Tachograph troubleshooting - Log collection
3- Collect a server log: How to get server logs
4- Pass all the information to 2nd line.