Description
The tachograph file download failure is one of the common issues which requires a long investigation to reach a solution. The issue has many different issues and can be related to many variables. But before looking for the solution the simple steps have to be made and checked. There are times when the solution is found going thru them.
Basic checklist
For a user ready checklist to send to clients, please use:
For a Support specific checklist, please use:
Common tachograph file download errors in TT2:
Authorization error – Tachograph troubleshooting - Authorization error
Validation error – Tachograph troubleshooting - Validation error
Device communication error – Tachograph troubleshooting - Device communication error
When client uses Lisle card reader:
Other cases:
Escalation to 2nd tier:
If the steps above didn’t help to find the solution, the ticket must be passed to 2nd tier making sure the Basic checklist has been performed information and with the following information:
CFG file extracted from the device.
Log file collected with test FW.
Extracted file (in case of Validation error).