Description:
If client is using his own SIM cards it means his device will be unlocked and without factory configuration/SMS password. This means that he can freely configure it and input custom configuration and SMS passwords to the device configuration.
In case client forgets the configuration password and can no longer modify it on the bench, and requests our assistance in recovering or removing these password, please do the following.
If, however, client is using Ruptela SIM cards passwords should not be removed unless special permission is given by Sales Manager.
Required information:
IMEI (this will allow you to check device HW type on ERP) |
The client has a copy of the configuration file present in the device: Scenario 1
The client does not have a copy of the configuration file present in the device.
The client's device is currently capable of sending data.
The device is currently sending data to TT2: Scenario 2.1.1
The device is not currently sending data to TT2 and SMS password is known. Scenario 2.1.2
The client's device is not currently capable of sending data or is not sending data to TT2 and SMS password is unknown: Scenario 2.2
Steps:
Scenario 1
1. Open Device Center
2. Go to Configure Device
3. Go to "Create configuration without device"
4. Choose the appropriate family and type:
5. Open the configuration file sent by client:
6. Go to "Security" and click on the eye icons. The configuration passwords will be revealed:
Scenario 2.1.1
1. Upload a Diff file to the device that removes passwords via LCM.
Scenario 2.1.2
1. Create the object in test company Panda69.
2. Upload a Diff file to the device that removes passwords via LCM. Remember to send econnect or connect SMS command to force communication with LCM (you will need to know SMS password for this step).
Scenario 2.2
1. Propose an RMA to the client so device password can be removed in factory.