Some time we have cases when action with SIM card was done and we need to find who did that.
Most common actions:
SIM card status change
SIM card rate plan change
Steps to find by whom actions were done:
login to Vodafone portal:
Vodafone portal link
The login name and password are created for each agent personally
2. Find SIM cards that you need
3. Check SIm card actions history
Here you can find the date and time of the action
4. Find the operation ID by the date and time
And the approx date and time
Copy this ID
5. Check who did the change (if you are missing this module, ask your manager to enable it)
And looking for the date and ID
Sometimes we can skip step 4 when not a lot of actions were done on that day.