Technical Support Training
Technical Support Training
CAN connections and configurations
Rule for ticket split
Public holiday policy for Support
Vodafone - How to check who did action with SIM
Telefonica SIM cards status change
Telefonica SIM cards states
New Feature Estimation process
CFG tool - checking CFG or DIFF files (SP)
RMA for LATAM and Mexico
How to deal with Onboarding tickets?
Technical support specialist Training plan (End-users)
Timeline of the Technical support specialist Training plan (End-users)
Knowledge articles for common solutions (End-users)
Work processes, rules, guidelines (End-Users)
Internal systems used in daily work of Technical support specialist (End-users)
Mobile Apps (End-Users support training)
How to deal with commercial inquiries?
Understanding Ruptela device protocol (End-users)
Advanced troubleshooting (collecting Device log) (End-users)
TrustTrack integrations (End-users)
TT2 Admin panel (End-users)
Advanced functionalities in TrustTrack Admin panel (Locator Control Manager) (End-users)
Preparing the device configuration to enable functionalities (End-users)
Installations (End-users)
Device Center and Advanced configurator (End-users)
Device configuration (End-users)
Device firmware (End-users)
Basics of TrustTrack Admin panel (Locator Control Manager) (End-users)
TrustTrack user interface (End-users)
Software solutions (End-users training)
Ruptela Devices and Accessories (End-user support trainining)
Usage cases of Documentation for End-user clients