Understanding Ruptela device communication protocol is considered an upper-intermediate skill of a Technical support specialist or Technical support engineer.
In End-users support, it is used very rarely, in exceptional cases when deep investigation for advanced troubleshooting is needed. The most commonly used part of the document in Support is the full list of SMS commands, which include non-public commands.
The Device protocol is most commonly used by RnD teams developing software integrations for various hardware solutions and service providers that use their 3rd party external systems.
The following competences are expected:
Know what is Protocol, what information can be found there and how to read it;
Understand Packet structure;
Understand what is command ID and how to find different command ID‘s in the record and use them.
Know how and be able to use Record packet parser;
Be able to covert HEX values to required format by using automatic converter;
Be able to Parse records manually.
Ruptela device protocol
Ruptela communication protocol is a document which contains the description of how the device is collecting data, generating records, communicates with external systems and works in general form the back-end side.
The Ruptela device protocol is considered a confidential document, which cannot be shared with End-user clients. Exceptions are possible with approval of both the Head of Support and responsible sales manager ONLY.
The Ruptela device protocol is usually updated regularly when new devices or firmware functionalities are developed. The documentation specialist from the HW/FW RnD team usually sends the updated document for Support via email when the new version is released.
You may ask other colleagues to provide the Protocol document for you to familiarize yourself with it.