Unlocking a device should be always done with the approval of both the client's sales manager.

This procedure applies to devices that use Ruptela SIM cards.

You will need from client:

What can/must be unlocked (You will need to confirm with sales manager)

2. Locate / create object in admin panel and go to object settings:

3. Make sure that SMS configuration password is set in “FM password” field from object settings. Our default password is rpt

IMPORTANT! SMS or USB configuration password should never be provided to client.

However, in some cases password can be blank. Check device configuration to be sure.

SMS password in device configuration and “FM password” field must match:

4. Make sure the phone number is actually the real one (you can check by searching the IMEI number on ERP>Warehouse>Traceability>Serial numbers). If it is incorrect, change it for the correct one. Note down from which provider stems the SIM card:

If it starts with:

5. Go to Device CFG update, select required object and click on Lock/Unlock button:

6. Select SMS from “Method” drop down menu,

7. Go to SMS>Outbox and check if the SMS message has been successfully generated and sent.

Should be something like this:

SMSpassword plock sXywZV9Xx0lyQSeJCukTyFyzolTzsKer

8. Go to SMS>Inbox and check if the device has answered positively to the plock command.

Should be something like:

plock OK

The device is now unlocked.

9. If required, to unlock device from SIM card send the following SMS:

SMSpassword setcfg 150 0

10. To doublecheck if the device is locked/unlocked send it the following SMS:

SMSpassword plockinfo

The answer should be something like this:

plockinfo: 0,0,0,0,0,1

Where 0 means unlocked and 1 means locked in the following configuration setting order:

plockinfo: [IP lock],[port lock],[APN lock],[SIM lock to device],[PIN code],[configuration password]