All Collections
Knowledge Articles (External support work base)
Knowledge Articles (External support work base)
Software solutions
Software solutions
How to proceed with HU-GO issues (linqo)
How to deal with Tacho issues (for Linqo)
Changes in the LCM objects creation (phone & clients lists)
How to delete vehicle on client's side from HU-GO account
LCM values settings for Trailers Brake, Axle, Pneumatic supply parameters
How to change object template
How to update device's firmware (FW) via LCM
HCV activator V2.0
Enabled inputs in object settings are not shown in TT2
Settings for "Fuel tank report" module
HOW TO REACH GLOBAL SUPPORT
EV energy consumption in TT2
How to get a device configuration (CFG) file via LCM?
How to update/check status of Extender for HCV5 Lite/Pro5 Lite devices?
How to use the <Trip detection> feature in TT2
How to use the <User Roles>
Configuration of Fuel level input from BLE sensor in object settings
How to recalculate ignition (and trips) in TT2
Drivers' restpoints in Routing&Tasking
Troubleshooting of Fuel tank report module
How to move an object from one client to another
How to make TT2 display object fuel level (CAN) in the Fuel module
Object payment plan in Tachograph issues
Pending delete functionality
Ruptela parameter interpret into 3rd party software
Driver detection options
How to update device's configuration via LCM
IOs sulution - passwords not saved
How to activate Tacho Support via LCM
How to create virtual trailer
How to correct mileage
How to enable geofencing?
How to set up a power supply disconnection alert?
How to change Webuser password via Account settings module
How to fix problem with jumps in values for mileage, fuel consumption (from on-Board computer)
How to get reports on Service Provider admin panel (sp-admin.ruptela.com)
How to get access to Service Provider admin panel (sp-admin.ruptela.com)
Mileage sources for TT2
Working time
Input trigger
How to set ignition detection for TT2 object
SMS and Object reports in TT2 admin panel (Clients only)
Basic troubleshooting via SMS
Hardware Solutions
Hardware Solutions
How to reset/delete CANbus values on previously used device
GSM/UMTS signal level equivalent in RSSI level (dBM)
ECO4S device GPS issues
Troubleshooting devices with high data consumption
Pinout differences between HCV5/PRO5 and HCV5/PRO5 Lite family
How to add Hardware template for service provider/client
How to create a new Hardware template
How to troubleshoot the EasyCAN accesory
CAN/OBD error values when Ignition is OFF
Troubleshooting New Devices Not Showing on Tracking Platform
IO 117 – Total Driving Time explanation
Smart Tachograph Version 2 support
GNSS state 6 – disabled meaning
How to change the order of records
BT temperature sensor values calculation
How to update DIN working time hours via SMS
How to identify device Cellular Network Type
Determination of the used subgroup for configuration using sms lcvselect (LCV auto selection)
Temperature sensor raw data value calculation logic
How to configure device to get buzzer ON when ignition is ON or OFF until driver registers
GPS Fix state identification
How to disable the new eco drive
Two servers configuration
How to identify modem revision (model and FW)
How to get terminal logs locally
Requirements for the successful download of the tachograph files
Basic troubleshooting via SMS
Tacho status 0 / No tacho support
How to estimate data consumption
How to improve GNSS acquisition and accuracy
Device Center troubleshooting
How to modify device configuration by SMS (setcfg command)
Tachograph screen stays illuminated when ignition is off after connecting device
How to update the BT module FW (BT stopped working after remote device FW update)